If you have any questions about our products, if you need assistance, or if you have a query regarding your order please do not hesitate to contact us.
Please inspect all items immediately upon arrival. If they are damaged you may refuse delivery or delcare it as damaged when signing then contact us on firstname.lastname@example.org to explain the situation and let us know whether you want a replacement or refund. Please do not return without contacting first.
You have a right to cancel your order within 7 working days of receiving the goods, without reason. If you cancel your order within 7 days we will return your money within 14 days of cancellation.
Unfortunately, we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected).
Returned items must be returned with their original packing. You have the right to inspect the goods and therefore remove them from their packaging, however we would ask you to take care opening the package so that the goods can be inspected re-packaged by ourselves where appropriate.
Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable.
For damaged goods (not including the retail display packaging), we will either refund you in full (cost of goods, postage costs and return postage) or replace the item and refund your return postage costs.
When returning goods please quote our reference number as shown on the delivery note. You may put a cover note in with your returned item, or return the item and send your query via e-mail to: email@example.com
We also suggest you use signed for post, as we cannot be responsible for goods that fail to reach us. If you want to use a courier we can collect if you wish for a charge of £8.50
If you should have any queries or complaints regarding our products or services, or have any questions regarding our returns policy, then please do not hesitate to contact us on the following:
Contact name: Philip Smith
Telephone : 01524 874858 9am to 5pm Monday to Friday
All calls are charged at the national rate.
Alternatively e-mail us at : firstname.lastname@example.org
We aim to ensure that our customers enjoy every aspect of shopping online, and that also extends to our customer service. We will endeavour to reply to your complaint within one working day and inform you of what action shall be taken.